AtGames CS Weekly Metrics – WEEK 2
November 23, 2025
📝 CS Weekly Metrics
WEEK 2: 11/17–11/21
Monday–Friday: 10 a.m. – 5 p.m. PT
| Metric | Value | Details |
|---|---|---|
| AVERAGE FIRST RESPONSE TIME | 1.20 hrs | for all new tickets received during the week |
| LONGEST FIRST RESPONSE TIME | 2.0 d | for any tickets during the week |
| AVERAGE RESOLUTION TIME | 1 wk 2 d | (includes backlog resolution time) |