AtGames Customer Service Metrics

Attention Legends Community!

​Week 1 (11/10-11/14): Customer Support Performance Snapshot​

As promised, we’re sharing our first Weekly Customer Support update.

​In line with our commitment to transparency, here are this week’s metrics – showing how our team is performing on response and resolution times.​

We’re constantly monitoring, learning, and improving to serve you better every week.​

Thank you for being an essential part of the Legends Community – we appreciate your support on this journey.​

CS WEEKLY METRICS​WEEK:

11/10 – 11/14

Monday-Friday: 10 a.m. – 5 p.m. PT

AVERAGE FIRST RESPONSE TIME	LONGEST FIRST RESPONSE TIME
8 hrs 4 min	19 hrs 54 min
for all new tickets received during the week	for any tickets during the week