Iconic Arcade Update Email

Hello,

We’re reaching out with an update on your pre-order, and we want to make sure you have all the details you need. Unfortunately, your item is experiencing an additional delay, and the new expected ship date is January 31, 2026. We know this isn’t the news you were hoping for, and we truly appreciate your patience as we work through this.

To thank you for your understanding, we’re adding five additional games to your order at no extra cost. We’re also applying a $150 adjustment to your purchase:

• If your order has already been fully paid, we will automatically process a $150 refund back to your original payment method.
• If you still have a second payment remaining, we will reduce that payment by $150.

You are welcome to submit the reduced second payment at any time. If you prefer to wait, we will send an updated invoice on January 19, 2026, giving you plenty of time to complete payment before the new ship date.

Please let us know how you’d like to move forward:

1. Proceed with the order and receive the $150 refund.
2. Proceed with the order and pay the reduced second payment now.
3. Proceed with the order and receive the updated invoice on 1/19/2026 for payment before 1/31/2026.

Thank you again for your patience and understanding. We’re here to support you every step of the way, so just let us know which option works best for you.

Thank you for your patience and understanding.

Spreetail Customer Experience